/* ============ RMA / after-sales service (intake + tracker) ============ */
.rma-wrap{max-width:920px;margin:0 auto}
.rma-lead{font-size:15px;color:#5d544a;line-height:1.6;margin:0 0 22px}

/* service-line selector */
.rma-lines{display:grid;grid-template-columns:repeat(auto-fit,minmax(250px,1fr));gap:14px;margin:0 0 26px}
.rma-line{position:relative;display:block;border:1.5px solid #e6ddd2;border-radius:14px;padding:16px 16px 15px;cursor:pointer;background:#fff;transition:.15s}
.rma-line:hover{border-color:#e2a37f;box-shadow:0 6px 18px rgba(200,80,26,.10)}
.rma-line input{position:absolute;opacity:0;pointer-events:none}
.rma-line-ic{width:40px;height:40px;border-radius:11px;display:flex;align-items:center;justify-content:center;background:#f6efe7;color:#c8511a;font-size:21px;margin-bottom:10px}
.rma-line.dedicated .rma-line-ic{background:linear-gradient(150deg,#F0801E,#c8102e);color:#fff}
.rma-line-h{font-weight:700;font-size:15px;color:#2c2620;display:flex;align-items:center;gap:8px}
.rma-line-tag{font-size:10px;font-weight:800;letter-spacing:.06em;text-transform:uppercase;color:#c8102e;background:#fdecec;border:1px solid #f6c9c9;border-radius:999px;padding:2px 7px}
.rma-line-blurb{font-size:12.5px;color:#8a7f74;line-height:1.5;margin-top:6px}
.rma-line input:checked+.rma-line-ic{box-shadow:0 0 0 3px rgba(200,16,46,.18)}
.rma-line:has(input:checked){border-color:#c8102e;box-shadow:0 0 0 2px rgba(200,16,46,.15);background:#fffaf8}
.rma-line-ck{position:absolute;top:12px;right:12px;color:#c8102e;font-size:19px;opacity:0;transition:.15s}
.rma-line:has(input:checked) .rma-line-ck{opacity:1}

/* form */
.rma-form{background:#fff;border:1px solid #eee2d7;border-radius:18px;padding:26px;box-shadow:0 10px 30px rgba(60,40,20,.06)}
.rma-form h3{margin:0 0 4px;font-size:17px}
.rma-form .rma-sub{color:#8a7f74;font-size:13px;margin:0 0 18px}
.rma-grid2{display:grid;grid-template-columns:1fr 1fr;gap:14px}
@media(max-width:560px){.rma-grid2{grid-template-columns:1fr}}
.rma-form label{display:block;margin-bottom:14px;font-size:13px;font-weight:600;color:#4c443c}
.rma-form label em{color:#c8102e;font-style:normal}
.rma-form input,.rma-form select,.rma-form textarea{display:block;width:100%;margin-top:6px;padding:11px 13px;border:1px solid #e5d9cc;border-radius:10px;font:inherit;font-size:14px;background:#fdfbf8;box-sizing:border-box}
.rma-form input:focus,.rma-form select:focus,.rma-form textarea:focus{outline:2px solid #f0b490;border-color:transparent}
.rma-form textarea{resize:vertical;min-height:110px}
.rma-hp{position:absolute!important;left:-9999px!important;width:1px;height:1px;opacity:0}
.rma-btn{display:inline-flex;align-items:center;gap:8px;background:linear-gradient(150deg,#e0324b,#c8102e);color:#fff;border:none;border-radius:999px;padding:14px 30px;font-size:15px;font-weight:700;cursor:pointer}
.rma-btn:hover{filter:brightness(1.06)}
.rma-note{font-size:12px;color:#9a8f83;margin-top:12px;line-height:1.5}
.rma-prefill{background:#f1f8f2;border:1px solid #cfe9d6;color:#1d7a45;border-radius:10px;padding:10px 13px;font-size:12.5px;margin-bottom:16px;display:flex;gap:8px;align-items:center}

.rma-flash{border-radius:10px;padding:12px 15px;font-size:13.5px;margin:0 0 18px;display:flex;gap:9px;align-items:flex-start}
.rma-flash.err{background:#fdecec;border:1px solid #f5c6c6;color:#b02a37}
.rma-flash.ok{background:#eef8f1;border:1px solid #c3e6cd;color:#1d7a45}

.rma-alt{text-align:center;margin:22px 0 0;font-size:13.5px;color:#8a7f74}
.rma-alt a{color:#c8102e;font-weight:600;text-decoration:none}

/* tracker */
.rma-track-box{background:#fff;border:1px solid #eee2d7;border-radius:16px;padding:22px;box-shadow:0 8px 24px rgba(60,40,20,.05);max-width:640px;margin:0 auto 26px}
.rma-track-row{display:flex;gap:12px;flex-wrap:wrap}
.rma-track-row .fg{flex:1;min-width:200px}
.rma-track-row label{font-size:12.5px;font-weight:600;color:#4c443c;display:block;margin-bottom:5px}
.rma-track-row input{width:100%;padding:11px 13px;border:1px solid #e5d9cc;border-radius:10px;font:inherit;font-size:14px;box-sizing:border-box}
.rma-track-box .rma-btn{margin-top:14px}

.rma-ticket{background:#fff;border:1px solid #eee2d7;border-radius:16px;padding:24px;box-shadow:0 8px 24px rgba(60,40,20,.05);max-width:820px;margin:0 auto}
.rma-tk-head{display:flex;justify-content:space-between;align-items:flex-start;gap:14px;flex-wrap:wrap;border-bottom:1px solid #f0e8dd;padding-bottom:16px;margin-bottom:20px}
.rma-tk-no{font-family:ui-monospace,Consolas,monospace;font-size:19px;font-weight:800;color:#2c2620}
.rma-tk-sub{font-size:13px;color:#8a7f74;margin-top:4px}
.pill{font-size:11.5px;font-weight:700;padding:4px 11px;border-radius:999px;white-space:nowrap}
.pill.ok{background:#e6f6ee;color:#1d9e5f}
.pill.amber{background:#fdf1e3;color:#c77b16}
.pill.grey{background:#eee;color:#777}

/* timeline */
.rma-timeline{display:flex;justify-content:space-between;position:relative;margin:8px 0 26px;padding:0 4px}
.rma-timeline::before{content:"";position:absolute;top:13px;left:22px;right:22px;height:3px;background:#eadfd2;border-radius:2px;z-index:0}
.rma-tl-prog{position:absolute;top:13px;left:22px;height:3px;background:linear-gradient(90deg,#4bce8a,#1d9e5f);border-radius:2px;z-index:1;transition:width .4s}
.rma-step{position:relative;z-index:2;display:flex;flex-direction:column;align-items:center;gap:8px;flex:1;text-align:center}
.rma-step-dot{width:28px;height:28px;border-radius:50%;background:#fff;border:3px solid #eadfd2;display:flex;align-items:center;justify-content:center;font-size:14px;color:#c8bdae}
.rma-step.done .rma-step-dot{border-color:#1d9e5f;background:#1d9e5f;color:#fff}
.rma-step.current .rma-step-dot{border-color:#c8102e;background:#fff;color:#c8102e;box-shadow:0 0 0 4px rgba(200,16,46,.14)}
.rma-step-label{font-size:11px;color:#8a7f74;line-height:1.3;max-width:74px}
.rma-step.done .rma-step-label,.rma-step.current .rma-step-label{color:#2c2620;font-weight:600}
.rma-rejected{background:#fdecec;border:1px solid #f5c6c6;color:#b02a37;border-radius:12px;padding:14px 16px;margin:6px 0 22px;display:flex;gap:10px;align-items:center;font-size:14px}

.rma-tk-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:14px;margin-bottom:20px}
.rma-tk-cell{background:#faf7f2;border:1px solid #efe7db;border-radius:10px;padding:11px 13px}
.rma-tk-cell .k{font-size:11px;color:#a99483;text-transform:uppercase;letter-spacing:.05em}
.rma-tk-cell .v{font-size:14px;color:#2c2620;font-weight:600;margin-top:3px;word-break:break-word}
.rma-block-h{font-size:12px;font-weight:700;color:#a99483;text-transform:uppercase;letter-spacing:.06em;margin:0 0 7px}
.rma-tk-issue{font-size:14px;color:#4c443c;line-height:1.65;white-space:pre-wrap;background:#fbf8f3;border:1px solid #efe7db;border-radius:10px;padding:14px 16px;margin-bottom:18px}
.rma-tk-reply{background:#f7f4ef;border-left:3px solid #c8102e;border-radius:0 10px 10px 0;padding:14px 16px;margin-bottom:18px}
.rma-tk-reply-k{font-size:12.5px;font-weight:700;color:#c8102e;margin-bottom:6px;display:flex;align-items:center;gap:6px}
.rma-tk-reply div{font-size:14px;color:#3c342c;line-height:1.6;white-space:pre-wrap}
.rma-tk-ship{display:flex;align-items:center;gap:10px;background:#eef4fb;border:1px solid #cfe0f5;border-radius:10px;padding:12px 15px;font-size:13.5px;color:#274b7a}
.rma-tk-ship a{color:#1d5fc8;font-weight:600;text-decoration:none}
.rma-notfound{background:#fff8f2;border:1px solid #f2ddc9;border-radius:12px;padding:16px;text-align:center;color:#8a7f74;font-size:14px;max-width:640px;margin:0 auto}