When a fault is easier to fix by seeing your screen, an iCarsoft engineer can guide you through a secure, one-time remote session — ideal for software updates, activation, gateway access and first-time setup. Book a slot below; we confirm within 1 business day and send you the secure connection details for your appointment.
1
Request a session
Tell us your device and what's happening. You get a tracking number instantly.
2
We confirm a time
Our team replies with a slot and a secure, one-time connection link — no software left behind.
3
Engineer assists live
You stay in control the whole time and can end the session at any moment.
Need help right now?
Prefer to ship it in? Open a repair / RMA → · Already have a ticket? Track it →