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Support

Verify Your Device

Confirm your iCarsoft tool is a genuine unit before you rely on it.

Counterfeit and grey-market clones can't receive genuine software updates or warranty service. Enter your device serial number below to confirm it's a genuine iCarsoft unit.

Find the serial on the sticker on the back of your tool, on the box, or in the tool's Help → Tool Information menu.

Why buy genuine?

Real software updates

Only genuine serials receive authenticated firmware and new-vehicle coverage.

Warranty & support

Hardware warranty and engineer support apply to genuine units bought through authorized channels.

Full functionality

Clones are often locked out of gateway access, coding and bidirectional tests.

Not sure about a seller or a serial?

Send us the serial and your proof of purchase — our team will confirm authenticity for you.

Contact support